Terms and conditions

IGNITE Serious Play SL. (hereinafter, the “Company) is aware of the importance for you (hereinafter, the “User” or “You”), the conditions of the services we provide and govern your interactions with our Company.  

The Company requests that you read these terms and conditions carefully before using any service that our Company may offer you. This document describes the terms and conditions (hereinafter, the “Terms and Conditions”) applicable to the use of the services offered by the Company (hereinafter, the “Services”). The Terms and Conditions set out your rights and obligations with respect to your interactions with the Company and its members, as well as important limitations, exclusions and considerations that you must take into account when contracting with the Company. 

If you wish to contract the Services, you may do so only by accepting the Terms and conditions and Privacy policies and treatment of personal data, the Policies on bullying and victimization and on the protection of minors (the “Policies”), which are available at the bottom of the Company's website: www.igniteseriousplay.com (the portal").

Consequently, if you use any of the Services offered by the Company, you will indicate that you have read, understood and accepted each and every one of the conditions established in these Terms and Conditions, as well as the conditions indicated in the Policies. Likewise, you acknowledge that all actions that you carry out in the Company and/or using the Services will be subject to the regulations established in these Terms and Conditions and the legislation applicable in Spain. 

FIRST. - Regarding IGNITE Serious Play

The Company provides educational services in the STEAM field (Science, Technology, Engineering, Art and Mathematics), which allows Users, as said term is defined in the third clause, and children of the Users, minors between seven (7) and eighteen (18) years of age or of legal age (hereinafter referred to as the “Students"), access knowledge about technology and innovation in a didactic manner and advised by professionals and/or specialists in the subject (the "Services").

SECOND. – Our commitment and our responsibility

The Company will not be responsible for (i) any losses that were not attributable to any breach on its part or (ii) any indirect or consequential losses that were not reasonably foreseeable by both parties at the time the User and/or or the Student had begun to use the Company's Services. We will also not be liable for any delay or failure to perform our obligations under these Terms and Conditions if such delay or failure to perform is reasonably attributable to circumstances beyond our control. This provision does not affect the right of the User and/or the Student to receive the product or the provision of the corresponding service within a reasonable time, or to receive the timely refund in the event that we could not provide such Services within a reasonable time for any reason. outside our control in the terms described above.

The User will have the right to request a return or refund in the following cases:

  • The Student does not attend classes due to schedule changes made by us that are not notified at least 2 days in advance.
  • The teacher, due to some eventuality/emergency, cannot connect, and this situation is not notified to the User and/or Student by any means. 
  • Despite the schedules having been published on the website, there is no class schedule available from our teachers.
  • The teacher does not teach the classes and no make-up is offered, or the Student cannot take them on the rescheduling date.
  • The course is canceled by IGNITE Serious Play.

For this purpose, the User will have a period of 30 calendar days from the date on which the situation described in this clause occurs. After this time, no type of refund applies, even if the situations described above occur. It will be the obligation and responsibility of the User to notify through online@igniteseriousplay.com any eventuality in front of your classes to provide you with a solution. If any of the aforementioned scenarios occur, the Support Team will look for a solution. If remedial classes are offered and class times can be found at convenient times for the User, it will not apply to a refund.

THIRD. – Hiring, Legal Capacity and Liability for Representation

The Services may only be contracted by the parents of the students, or legal guardians and/or family members with express authorization from the parents of each of the Students who want to access the Services or Students of legal age (the “Users"). Those mentioned above must have full legal capacity to contract in accordance with the legislation. 

The acts that Students, minors and/or people who do not have legal capacity to contract carry out through the Company Portal will be the responsibility of their parents, guardians, managers, curators or Users, and therefore will be considered carried out by them in exercise of the legal representation with which they have been entrusted.

ROOM. – Registration and participation in the Company

It is an essential requirement to complete the registration form in all its fields with valid and true data to become an authorized User on the Company Portal, in order to access the Services offered by the Company. The User must complete the registration form with his and the Student's personal information in an exact, precise and true manner ("Data message«) and assumes the commitment to update the Personal Data as necessary. This includes the Student's full name and date of birth, since each course has a specific age range. The Company may use various means to identify its Users, but the Company is not responsible for the veracity of the Personal Data provided by its Users. Users guarantee and are responsible, in any case, for the accuracy, veracity, validity and authenticity of the Personal Data entered. In this sense, the declaration made by Users at the time of registration will be understood as an Affidavit.

Each User may register more than one Student as long as the User has the legal representation required by law for the Student. 

If any fraudulent and/or malicious use and/or contrary to these Terms and Conditions and/or contrary to good faith is verified or suspected, the Company will have the unappealable right to terminate any pending transaction and/or Service with the User. or the Student and even to prosecute offenders.

The Company may carry out the controls it deems appropriate to verify the veracity of the information given by the User. In this sense, it reserves the right to request proof and/or additional data in order to corroborate the Personal Data, as well as not to contract with those Users whose data could not be confirmed. 

The Company reserves the right to reject the contract or to contract in the future with any User with whom it has previously been contracted, without being obliged to communicate or explain the reasons for its decision and without this generating any right to compensation or compensation. .

Neither the User nor the Student may use any Company Service: (i) in any way that causes, or may cause, any damage or harm to any of the Company Services or interruption of access to them; (ii) for any fraudulent purpose, nor for the purposes of the commission of any crime or other illegal activity of any other type; or, (iii) to generate any type of annoyance, inconvenience or anxiety in a third party.

FIFTH. - Reproduction

No reproduction, duplication, copying, sale, resale or exploitation of any kind of the Company Services or any part thereof for commercial purposes is permitted, in each case without our prior written consent.

SIXTH. – Acceptance of the Terms and Conditions

The procedure for selecting and enrolling Students in the Services are those indicated by the Company on the Web Portal, social networks or by telephone, among others, detailing the steps that must be followed to celebrate the available contracts. 

The mere fact of following the steps indicated for such purposes on the Portal is equivalent to accepting that you have effectively complied with the conditions contained in these Terms and Conditions, therefore, it is not necessary to have a physical document signed by the User. .

SEVENTH. - Payment methods

The products and Services offered by the Company may only be paid with the accepted payment methods described in the following two modalities or any other additional authorized means that may be used by the company (the “Payment methods").

Medios de pago:

  • Online Payment Platform: The User may make payment for the Services through an online payment platform, for which IGNITE Serious Play will send the respective link. Once payment has been made, the User must notify the Company through the indicated communication channels in order to confirm the Student's participation in the selected courses.
  • On the other hand, once payment has been received, the Company will provide the welcome email to the family, indicating the next steps to operationally start the course.

For some regions in LATAM, the values ​​are presented in American dollars, so you should keep in mind that at the time of payment the payment could be made in this currency according to your card or account.  

Our Company will not require or store your credit or debit card numbers without your consent as indicated in our Privacy Policies. Failure to pay for the Services prior to their start will mean the termination of the relationship and the Terms and Conditions, in accordance with what is indicated in the following clause. 

Finally, note that in the course information on the Web Portal, there are quarterly/annual courses that require payment in advance, as well as others where the charge will be recurring monthly to the account indicated in the registration process.

EIGHTH. – Consent to concluded contracts

Through the Portal, the Company may make offers of Services, which may be accepted electronically, and using the mechanisms that the Portal itself offers for this purpose. Any acceptance of offer will be subject to the condition precedent that the Company validates the transaction within 24 hours after payment of the amount indicated as consideration for the Services. Consequently, for any registration carried out in this Company, confirmation and/or validation or verification by the Company will be a requirement for the formation of consent. 

To validate the transaction, the Company must verify: a) That the data registered by the User in the Company coincides with those provided when accepting the offer, b) That the payment is accredited and accepted by the Company.

To inform the User about this validation, the Company will send a written confirmation to the same electronic address registered by the User accepting the offer, or by any means of communication that guarantees due and timely knowledge of the User, or by sending product cash. Consent will be deemed to have been formed from the moment this written confirmation is sent to the User and in the place where it was issued. The offer made to the User is irrevocable.

The Company may cancel the transactions carried out when the validation of the User's data has not been satisfactory by our validation team.

NINTH. – About the training service

Online classes are taught from Monday to Friday, including holidays, except for the following dates:

  • Holy Week Holidays
  • May 1th
  • December 24 and 25
  • December 31
  • January 1 

All other holidays, regardless of the country, classes will be taught at the established times. In case of any change, you will be notified via email to the email address you have registered with us.

In the event that the contracted course format is in person, it will be governed by the school calendar of the region, also taking into account the municipality's holidays, and days of free use of the center.


Time Zones

The classes are taught at the times published on the website, which are established in the GMT Time Zone schedule corresponding to the country in which the course was taken, mainly CET or LATAM.

This should also be taken into account by customers whose country has time changes due to summer or winter. Failure to attend classes due to confusion for this reason will not give the right to any refund or return.


The User and Student must take into account: 


  • If there are technical difficulties (computer or Internet connection) on the part of the student at the time of class, it is not the responsibility of IGNITE Serious Play.

Minimum technical requirements*

  • Computer and mouse.
  • i5 processor or higher.
  • It is recommended to use a 64-bit system Windows 8.1 or later and mac iOS 10.15 or later.
  • Minimum disk memory space 2GB RAM 4GB and 
  • Stable internet connection
  • Have Zoom installed on the same computer or laptop used for the workshop.
  • Check the quality of the internet before each class session.
  • It is recommended to have a camera, mouse and headphones with a microphone.

*These requirements may vary depending on the course/workshop. Any specific requirement for a class will be communicated in advance to the Students.


Absences and Delays

  • In the event that the Student cannot attend class for any reason, they have support material within the platform to be able to catch up, since the classes ARE NOT RECOVERABLE
  • If the Student accumulates 2 consecutive absences from class, it is the User's responsibility to ensure that the student catches up with topics in order to be prepared for the next class.
  • If the Student accumulates 3 consecutive absences from class, they will go to DROP status and access to classes could even be restricted, therefore, the User must contact the customer service area to review the case and see alternatives. . It should be noted that this responds to purely academic reasons since by registering so many consecutive absences, your performance will affect the experience of the other students in the class, and you will not have the knowledge required to advance optimally in the development of the course. Additionally, the teacher will not be able to update you within the class since they will have advanced in topics.
  • If the Student does not have the minimum necessary attendance, they will not be able to obtain the course certificate.  

Absence by the Student: 

If the Student cannot attend class, it is important that they update themselves with the support material found in the STUDENT AREA section (IGNITERS), since it is not possible to provide an extra or recovery class.


Exception: In the event that IGNITE Serious Play cannot teach the class session due to connection reasons, absence of the teacher or any fault on the part of The Company, the respective recovery of the class will be made. 

  • In case of delay, the teacher may provide assistance to the Student as long as said delay is a maximum of 15 minutes after the start of class. If the delay is less than this mentioned time, the Student will be able to continue with the class. However, it will not be the teacher's obligation to provide additional support, which is why it is important and the responsibility of the User and the Student to connect to classes on time. To catch up, the Student may use the review material and/or the recording of the session available in the Student Area.
  • If no Student connects to the class, after 20 minutes, the teacher will proceed to close the session and the class can no longer be held. If no student connects to the class, no class recording will be generated, but the student will have support material in the Student Zone to review the topics corresponding to the session.
  • IGNITE Serious Play grants a certificate of completion upon completing all the program itineraries and courses as long as the Student attends at least 70% of the synchronous sessions. 

Change of teachers

  • IGNITE Serious Play has the power to change teachers at any time in order to ensure the correct functioning of classes. We do not guarantee a single teacher during the development of the course or the possibility of choosing a particular one. All teachers have the knowledge and skills to teach courses in cases where changes are required.
  • In specific cases in which classes must be moved, this circumstance will not affect the development of the course, since the end date will be moved but the planning of topics will continue unaltered, even if it must be taught by another teacher. 

Class cancellation by IGNITE Serious Play.

If for any reason, the teacher cannot teach the class, said class will be recovered in prior coordination with the students of the group to schedule it on a homogeneous date for the entire group. Everything mentioned above is subject to the availability of the entire group. 

Session recordings

Some IGNITE Serious Play class sessions can be recorded in the cloud to ensure pedagogical quality and content, if pedagogically required.

In any case, the Student will be notified of this circumstance at the beginning of the session.

Likewise, the recordings may be shared with students through the Student Zone as review material. Access is restricted to Students in each group using credentials provided by IGNITE Serious Play. 

In the event that a technical error occurs related to the viewing of the recorded class, it is the User's responsibility to contact the customer service area to request a review or send the recording to email.

TENTH. – Refund Policies

The User must take into consideration that the use of the Services has limited quotas, so any type of return and/or refund of the amounts paid in consideration for the Services in favor of the Company will not be allowed once the Services have started. 

Except for the exceptions detailed in these Terms and Conditions, if the Student does not access the classes or does not use the Services, the refund of the money paid will not apply.

Refunds will only be made if the Company decides to unilaterally cancel a course and/or Service without cause.

Any amount, discount, tax or additional payment generated by the refund made by us, such as taxes for interbank transactions, taxes for international transfers, will be assumed by the user. IGNITE Serious Play will make the refund within 1 to 3 business days, however; The time necessary for this amount to be reflected in the account will depend directly on the user's bank.

ELEVENTH. - General features

payment receipts

The Company will be responsible for issuing the payment receipt chosen by the User, once it is verified within the next 24 hours.

By accepting these Terms and Conditions, the User authorizes the Company to send the electronic payment receipt to the email address indicated by the User at the time of registration.


Copyright, intellectual property rights and database rights:

All content included or made available to the User in the Company, including text, graphics, logos, icons, images, audio files, digital downloads and any other information (the "Content"), is the property of the Company or has been licensed to it by its service providers. The compilation of the Content is the exclusive property of the Company and, in this sense, the User must refrain from extracting and/or reusing parts of the Content without the prior and express consent of the Company.

In addition to the Content, the brands, word or figurative, service marks, industrial designs and any other element of intellectual property that is part of the Content (the "Industrial Property"), are property of the Company or its supplier companies and, For this reason, they are protected by laws and international treaties on copyright, trademarks, patents, models and industrial designs. Improper use and total or partial reproduction of said contents are prohibited, unless expressly authorized in writing by the Company. Likewise, they cannot be used by Users in connection with any product or service that is not provided by the Company. In the same sense, the Industrial Property may not be used by Users in connection with any product and service other than those marketed or offered by the Company or in a way that produces confusion with its Users or that discredits the Company or the supplier companies.


Procedure and notice of violation of rights

If you consider that any of your rights have been violated, we invite you to immediately contact us through our authorized channels such as the support chat on the Portal so that the area in charge can carry out the corresponding validation, or you can also contact us from email help@igniteseriousplay.com from where we will respond in the shortest time possible.


Termination of Terms and Conditions:

The Company may terminate these Terms and Conditions unilaterally, without liability and without the need for any judicial resolution by means of simple notification with a minimum advance notice of thirty (30) calendar days.



Each time you use a Company Service or send us an email, text message (SMS) or any other communication from a computer or mobile device, you are communicating with us electronically. We will contact you electronically by various means, for example, by email, text messages (SMS), in-app notifications, or by posting messages or email communications on the website or through any other Service. the company. For the purposes of these Terms and Conditions, the User accepts that all contracts, notices and other notifications and communications that we send to them by electronic means satisfy any requirement in written form, unless any mandatory applicable legislation requires a different form of communication. .


Liability Regime:

The User will fully assume all costs that the Students cause due to damage to any third party, to the electronic equipment and/or any material used by the Company to provide the Services, including, but not limited to, laptops, screens, charging carts. , among other electronic and non-electronic tools.

The Company will not be responsible for any damage caused by, and in, the Student by their own acts during the development of the Services and/or within the facilities of the Company or the institutions used to provide the Services. The User will fully assume any cost that is caused by damages caused by the Students to their peers during the development of the Services and/or within the facilities of the Company or the institutions used to provide the Services.

The User will be responsible for any damage caused to the Student caused by the failure to communicate any illness, allergy or disability that the Student has at the time of registration on the Portal.

The responsibility defined in this clause on the part of the User includes the obligation to hold the Company harmless from any legal action initiated by a third party, as a consequence of the actions of the User and/or the Student. This includes reimbursement of any legal expenses incurred in defending the Company, as well as compensation payments made to any third party.


Language and Behavior:

The Company encourages good conduct and education among its Users, promoting a correct educational environment. The User will be responsible for the Student's conduct when using the Services. The Company reserves the right to cancel registration, suspend access to the Service and subsequent subscriptions to the Student who it considers has violated its Policies, without the right to any return or refund.  



Any comment, concern or claim regarding the previous Terms and Conditions, the Privacy Policy, or the execution of any of these, must be notified in writing to the Company at the following address:  Pg. de la Bonanova, 4, 08022 Barcelona



In the event of non-compliance by the User with these Terms and Conditions, and even if we may choose not to exercise any rights available to us at that time, we may make use of such rights and actions on any other occasion in which you may breach again. these Terms and Conditions.


Modification of the Service or variation of the Terms and Conditions:

The Company reserves the right to modify the Services provided, as well as these Terms and Conditions at any time, publishing the modified terms on the Company Portal. 

The indicated modifications will come into effect 10 (ten) business days after their publication. Within 5 (five) business days following the publication of the introduced modifications, the User must communicate by e-mail to the following address: hello@igniteseriousplay.com if you do not accept them; In that case the contractual relationship will be dissolved. Once this period has expired, the User will be deemed to accept the new terms and the modified Terms and Conditions will continue to bind both parties.



If any provision of these Terms and Conditions is declared illegal, void, ineffective, or presents a void, or for any reason is inapplicable, it must be interpreted within the framework of the Terms and Conditions and in any case it will not affect the validity and the applicability of the remaining provisions.


Applicable law and jurisdiction:

The Terms and Conditions will be governed and interpreted in accordance with the laws in force in Spain. Any controversy arising from this contract, its existence, validity, interpretation, scope or compliance, will be submitted to the competent courts of the city of Barcelona.

Open chat
⚡How can we help you?
IGNITE Serious Play ⚡
Hello! ⚡
How can we help?